An annual recognition given to auto dealerships that deliver outstanding customer service as rated by online customer reviews. DealerRater, the world’s leading car dealer review website, created the Consumer Satisfaction Award program to let online car shoppers instantly spot dealers that provide high-quality customer service.
Consumer Satisfaction Awards are given to the top 10 percent of U.S. new-car dealers based on their PowerScore™, as well as top independent and Canadian dealerships that receive at least 25 annual reviews and maintain a minimum average PowerScore™ rating of 4.0 out of 5.0. The PowerScore™ is determined using a Bayesian algorithm that factors the dealership’s average DealerRater consumer rating and the total number of reviews written about the dealership during the 2020 calendar year.
“We’d like to congratulate Gerald Jones Ford and all of our Consumer Satisfaction Award winners,” said DealerRater General Manager, Jamie Oldershaw. “DealerRater’s extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it’s clear that Gerald Jones Ford stands out amongst its peers in Georgia.”
Gerald Jones Ford has achieved consistently high scores on the DealerRater website, placing it among the top dealerships nationwide. Online shoppers visiting Gerald Jones Ford will find a “2021 Consumer Satisfaction Award Winner” badge on their profile to instantly recognize it as a high-quality dealership.
“We are proud and honored to be recognized as a 2021 DealerRater Consumer Satisfaction Award Winner,” says Brian Winters, General Manager. “Our team works tirelessly to give our guests a stress-free buying experience. This carries over into our service and parts departments, where addressing our customers’ needs and exceeding their expectations, is our highest priority. This award recognizes the efforts of our valued team members and the gratitude we have for our loyal guests.”